Terms & Conditions

Every FHT transaction made or issued by ("the company") is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current legislations governing the relationship between the buyer and the seller.

Definitions

The Company means the Federation of Holistic Therapists. The Customer or buyer, means the person who buys or agrees to buy goods from the company.

Acceptance of Orders

No order resulting from any quotation, pro-forma invoices or price listing or any other document made or issued by the company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the item being no longer available or for any other reason whatsoever.

Product Specifications

The company warrants that the goods will be at the time of delivery correspond to the description given by the company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials as may be necessary or describe by experience.

Payment

The company's normal terms of business are for all payments to be made prior to despatch of goods, unless payment is by cheque when clearance of cheques may result in a delay in despatch of goods. The order will be deemed as placed once the company has received payment.

Delivery Timescales

The times quoted (if any) are so quoted in good faith, but shall not be binding. To facilitate a prompt delivery, please give a delivery address where someone will be in. All delivery instructions should be stated at the time of ordering (e.g. leave with neighbour, leave in secure porch). FHT Ltd can accept no responsibility for transport delays or circumstances outside their control causing late delivery. Neither FHT Ltd, nor their designated carrier will accept claims for consequential loss due to late deliveries.

• Couriered parcels will be sent out 3 times weekly, i.e. Monday, Wednesday and Friday (e.g. orders received Monday and Tuesday, will be despatched Wednesday; Wednesday and Thursday, despatched Friday and orders received Friday will be despatched Monday) and will be despatched on a ‘next day’ service with the exceptions being Scilly Isles, Scottish Highlands and Islands, Republic of Ireland and Mainland Europe, which would be a 2 day service.
• Smaller parcels will be sent out by first class post.

Delivery Charges

Carriage is charged at value of total order.

• Up to £10-£19.99 = £4.50
• £20-£169.99 = £6.50
• £170+ = £13.50
• For a single order of 1 CD or DVD = £2.50.

Offshore couriered parcels; i.e. Scottish Highlands and Islands, Scilly Isles, Channel Islands and Northern Ireland, parcels up to 20kg = £17.50 and an extra 50p per kg thereafter.

Zone 1 European couriered parcels; i.e. Southern Ireland, France and Belgium, parcels up to 20kg £20.00 and an extra 50p per kg thereafter.

Export

We will be happy to quote charges for export orders.

Minimum Order Value

Please note that there is a minimum order value of £10inc VAT on all orders.

Damages and Shortages

The customer shall report any damages or shortages to the company within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer.

Ownership and Risk

The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the company and the customer for which payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the company and the customer under which the goods were delivered.

Warranty and Returns

In addition to any manufactures warranty all products, except consumable, are covered by our 12 months warranty. If you wish to return any faulty item you must first contact the company for prior authorisation.

Product Misuse

Should any item malfunctions prove to be the result of abnormal use not intended for the purpose of the item or as a result of unskilled usage then the company retains the right of any costs arising from such investigations. Equipment and investigating the causes of the malfunction shall be payable to the company.

Liability

Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.

Distance Selling Regulations

The terms and conditions of sale detailed below are provided for you information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use.

Your contract is with:

Federation of Holistic Therapists (Trading as FHTonline)
18 Shakespeare Business Centre
Hathaway Close
Eastleigh
Hampshire
SO50 4SR

Company Registration No 2864349
Telephone: 0870 420 2022
Fax: 023 8062 4398

If you have any questions or complaints regarding the company, these can be addressed to the Catalogue Sales Coordinator at the above address. The Company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that customers are informed of the progress of complaints as appropriate.

Distance selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumption. Video recordings, CD's and DVD's unsealed by the consumer are also excluded. Goods returned have to be unused, complete and in A1 reasonable condition including original packaging. The cost of returning and approximately insuring the goods until satisfactory receipt at the company will be borne by the customer.

To cancel the contract under the terms of the Direct Selling legalisation with the company, the Catalogue Sales Coordinator must be contacted within 7 days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed.